Will's Blog: Sources: Salesforce and ServiceNow are in talks to invest ~$750M each in Genesys, which uses AI to automate customer service functions, valuing Genesys at ~$15B (Bloomberg)

31 July 2025

Sources: Salesforce and ServiceNow are in talks to invest ~$750M each in Genesys, which uses AI to automate customer service functions, valuing Genesys at ~$15B (Bloomberg)

Bloomberg:
Sources: Salesforce and ServiceNow are in talks to invest ~$750M each in Genesys, which uses AI to automate customer service functions, valuing Genesys at ~$15B — Salesforce Inc. and ServiceNow Inc. are each in advanced talks to invest about $750 million apiece in Genesys Cloud Services Inc. …

Posted from: this blog via Microsoft Power Automate.