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Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely (Joe Rossignol/MacRumors)

Joe Rossignol / MacRumors : Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but...

29 September 2026

In a July letter to Rep. Jamie Raskin, Apple explained it removed ICEBlock and similar ICE-tracking apps in 2025 due to agent and detainee safety concerns (Clare Duffy/CNN)

Clare Duffy / CNN:
In a July letter to Rep. Jamie Raskin, Apple explained it removed ICEBlock and similar ICE-tracking apps in 2025 due to agent and detainee safety concerns  —  Tech giants Federal agencies Immigration  —  Apple says its decision to remove ICEBlock and similar platforms from the app store …

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