An interview with Airbnb CEO Brian Chesky on affordable prices, reliability, proper customer support, using AI for quality control, a loyalty program, and more (Nikki Ekstein/Bloomberg)

Nikki Ekstein / Bloomberg:
An interview with Airbnb CEO Brian Chesky on affordable prices, reliability, proper customer support, using AI for quality control, a loyalty program, and more  —  “We never fully built the foundation,” Brian Chesky says in a revelatory interview.  “It had four pillars when we needed to have 10.”

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