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Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote workers after the AI approach led to "lower quality" (Charles Daly/Bloomberg)

Charles Daly / Bloomberg : Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote wor...

3 October 2023

In a letter to TikTok, Sen. Blackburn and Sen. Blumenthal ask about executives who moved from ByteDance to TikTok in the US despite its supposed independence (Georgia Wells/Wall Street Journal)

Georgia Wells / Wall Street Journal:
In a letter to TikTok, Sen. Blackburn and Sen. Blumenthal ask about executives who moved from ByteDance to TikTok in the US despite its supposed independence  —  In a letter to TikTok, Sens. Marsha Blackburn and Richard Blumenthal seek information about ties to parent company

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