Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents (Christopher Zara/Fast Company)

Christopher Zara / Fast Company:
Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents  —  Klarna is bullish on bots.  —  One month after taking its OpenAI-powered virtual assistant global, the Swedish buy-now …

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