6 March 2024
Citi exec: Generative AI is transformative in banking, but risky for customer support - 2024-03-06 20:45:58Z
Title:Citi exec: Generative AI is transformative in banking, but risky for customer support Summary: Generative AI has created a profound and positive shift inside of Citi toward data-driven decision-making, but for now Citi has decided against an external-facing chatbot because the risks are still too high. Link: Citi exec: Generative AI is transformative in banking, but risky for customer support
