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Sources: Amazon's AI tools caused at least two AWS outages, including a 13-hour disruption in December after its Kiro AI deleted and recreated an environment (Rafe Rosner-Uddin/Financial Times)

Rafe Rosner-Uddin / Financial Times : Sources: Amazon's AI tools caused at least two AWS outages, including a 13-hour disruption in D...

28 June 2024

Amazon upgrades AI assistant Q to make call centers way more efficient - 2024-06-28 17:00:00Z

Title:Amazon upgrades AI assistant Q to make call centers way more efficient Summary: AWS updates its chatbot for contact centers, Amazon Q for Connect, with a real-time step-by-step guides for agents to answer customer calls. Link: Amazon upgrades AI assistant Q to make call centers way more efficient

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