Will's Blog: The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024 (Harry Brumpton/Bloomberg)

30 November 2024

The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024 (Harry Brumpton/Bloomberg)

Harry Brumpton / Bloomberg:
The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024 — - Customer scam losses at Commonwealth Bank cut in half — CEO Matt Comyn says many more AI use cases in development

Posted from: this blog via Microsoft Power Automate.