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Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely (Joe Rossignol/MacRumors)

Joe Rossignol / MacRumors : Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but...

29 September 2026

Sources: John Ternus is overhauling Apple to release products more often and create a leaner organization with a greater focus on engineering (Mark Gurman/Bloomberg)

Mark Gurman / Bloomberg:
Sources: John Ternus is overhauling Apple to release products more often and create a leaner organization with a greater focus on engineering  —  Apple Inc. Chief Executive Officer John Ternus, just weeks into the role, is moving to overhaul the iPhone maker in an effort to accelerate product development …

Posted from: this blog via Microsoft Power Automate.

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