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Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote workers after the AI approach led to "lower quality" (Charles Daly/Bloomberg)

Charles Daly / Bloomberg : Klarna, which said in 2024 that AI was doing the work of 700 customer service agents, starts hiring remote wor...

7 May 2025

The AI arms race between employers and jobseekers isn't going well for anyone, as applicants turn to GenAI to speed up a process that already feels dehumanized (Sarah O'Connor/Financial Times)

Sarah O'Connor / Financial Times:
The AI arms race between employers and jobseekers isn't going well for anyone, as applicants turn to GenAI to speed up a process that already feels dehumanized  —  Companies were using automated screening earlier, but applicants' adoption of the tools is now causing problems

Posted from: this blog via Microsoft Power Automate.

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